Surveys and Research

Get the information you need to grow!

Goodwin & Associates is uniquely equipped to help you conduct a customized, on-target, and meaningful survey/research initiative that can help you better understand where you are, what you’re doing well, the problems you face, and what’s required for you to get to the next level.

Our online data collection and reporting capabilities can help you better understand how your customers/guests, managers, frontline employees — or anyone else —see and experience your business.

• Guest Satisfaction. Eliminate the costs associated with printed “comment cards,” and start an online feedback program that will help build your business.
• Manager Feedback. Learn how your managers feel about training, support, products, programs, or systems — and make adjustments before it costs you money.
• Employee Feedback. Measure the things that are most important to your workforce, and decrease costly turnover.
• Specialized Research. Talk with us about how we can help you measure and evaluate almost any aspect of your business.

Our survey and research capabilities are:

• Fast and efficient. Our web-based data collection, analysis, and reporting capabilities mean that you’ll get results in the fastest and most useful way possible.
• Customized survey development. We’ll help you develop questions to ensure your data yields the results you want.
• Flexible reporting. All the data is available online, with customized reporting options and interactive graphs so you can quickly identify macro trends in aggregate.
• Save money. No more printing, shipping, or data entry costs!  Also, initial set-up, revisions, and maintenance of our Guest Satisfaction, Manager Feedback, and Employee Feedback programs are free.