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MEET THE TEAM
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Eric Goodwin, President
HEADQUARTERS:
Goodwin & Associates Hospitality Services, LLC
10 Ferry Street
Suite 420
Concord, NH 03301
Thank you for visiting the Goodwin & Associates Hospitality Services website. Our mission is to provide a 360 degree approach to client services. Each member of our business family owns a piece of the company, providing for a unique and dedicated commitment from every person at GAHS. Everyone at GAHS is committed to service excellence, innovation, and a passion to serve our clients, partners, and industry constituents. Our team is pleased to provide high value and cost effective services to help our clients grow and maintain sustainable profitability. I invite you to view our dynamic Mystery Shopper Program, Management Recruitment Division, Exit Interview Program, Diversity and Inclusion Job Board and Corporate Sponsorships, Online Certification programs in food handling safety, alcohol awareness, and hospitality focused sexual harassment training, Guest and Employee Feedback Surveys, and Food Audit Programs.
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Eric Corson, Managing
Partner/ Director of Operations (all services)
Goodwin & Associates Hospitality Services, LLC
10 Ferry Street
Suite 420
Concord, NH 03301
Eric: "Our goal at GAHS is to provide the highest quality of service to both our Candidates and Clients. From recruitment to shopper services we implement solutions in staffing and offer cutting edge tools to measure service. Call today if I can assist
you." |
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Brian Calderone, Director of Sales (all services)
Goodwin & Associates Hospitality Services,
LLC
10 Ferry Street
Suite 420
Concord, NH 03301
Brian: "We’re proud to be a hospitality services organization, with a full portfolio of professional services that apply to the hospitality industry. Our team of experts has the knowledge and experience to provide you with personalized service and customized programs to fit your individual needs. I’m looking forward to working with you and being a resources to help improve your business."
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Scott Gaba, CPC,
Director of Recruiting/ Managing Partner Georgia
Scott: "Thank you for taking the time to visit GAHS. We have a full portfolio of services including a fantastic Recruiting Division with offices across the U.S., a state of the art Mystery Shopper Program, Exit Interview Programs, Management Surveys and Diversity Hiring Programs. With 25 years in the Hospitality Industry I have the experience to help our clients discover the programs that are essential for their operation. I am here to assist you in developing a program that best fits your organizational needs and helps your company become a leader in the industry. As Director of Recruiting my goal is to formulate a team of great recruiters who understand how important it is to find the right fit. Our goal is to match talented candidates with great companies. Making a perfect match should not be taken lightly! We believe in getting to know our candidates first hand, in order to understand what you are looking for in your next endeavor. This is an important time of your life and our recruiters will be there to guide, support and coach you through the process. My team looks forward to building a great relationship and become your trusted hospitality partner, friend and colleague for many years to come. " |
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Jessica Diamond, CPC,
Director of Training
Jessica: "Moving forward is
about taking a moment to examine your current situation
and discovering new ways to achieve success. While
this could be personally, professionally, or in regards
to business growth and development, it is necessary
to take the time to contemplate and discover the
best possible outcome. I am here as an additional
resource to help in the decision process by listening,
understanding, and delivering. I am confident
that my services will help you realize the
absolute full potential for both employers and managers." |
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Robert Goebel, CPC,
Senior Division Manager for SC/NC/GA
Rob: "I appreciate you taking a closer look at GAHS. My main goal is to provide outstanding service to needs of both client and candidate. Whether it is matching top management talent or providing service to evaluate your business my aim is to take "Southern Hospitality" to the next level.
Make it a good Day!" |
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Phil Arena,
Market Partner Massachusetts and Rhode Island
Phil: "Thank you for taking the time
to visit the G.A.H.S. website. With over 17 years of
Hospitality Management experience, my goal is to build
lasting relationships, by providing value added service
and taking the time to find out what is important to
you, the client and candidate alike. I will partner with
you to find the match that fits your need and help you
grow your business or your career." |
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Tony Fiduccia, Hospitality Partner for Florida
Tony: "Thank you for taking your valuable time to visit our website. For candidates I take great pride in being a resource for entry level to "sky is the limit" positions. For clients I will work very hard to help you achieve the delicate balance between the company, employee and customer that all successful operations strive to attain. At Goodwin Associates we take great pride in being part of you "team" while presenting valuable programs aimed at monitoring, evaluating, and growing your business. I look forward to hearing from you and presenting our programs. I am sure you will find our team positive upbeat and supportive professionals who will go the extra mile to get results." |
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Marcel Kuenzler, Hospitality Partner for Northern Florida
Marcel: “Surround yourself with people who are going to lift you higher.” Welcome to Goodwin & Associates. Whether you are a client in search of that elusive top notch management team member or an accomplished candidate serious about your career and seeking to be matched up with one of the reputable companies we represent, I am devoted to your needs and personally invested in your success. I am also dedicated to linking my clients with our proven programs and services such as Mystery Shopping, Exit Interviews, Guest Satisfaction Surveys, and more, which provide excellent solutions for most of our industry’s challenges. I look forward to putting my passion and 25 years of global expertise in the hospitality industry to work for you.” |
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Kim Griffin, Hospitality Partner for North Carolina
Kim: “Thank you for taking the time to visit Goodwin & Associates Hospitality Services. We are a hospitality driven company to the core. I have been in this industry for 20 years and I know what it takes to be successful. If you are my candidate or my client, I am excited to utilize these resources to assist you with your new successes! Please call me if I can be of any assistance.” |
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Chris Konczak, Hospitality Partner for Colorado
Chris: “I take great pride in helping candidates achieve their career goals and in helping my clients find top-notch candidates. I am committed to your needs and personally and vested in your success. In addition to our recruiting services, I provide clients with our proven programs and services such as Mystery Shopping, Exit Interviews, Guest Satisfaction Surveys, and more. All of our services are customized to your business and individual needs. I am anxious to put my passion and 15 years of operations management and ownership to work for you!” |
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Reeve Zimmerman, Hospitality Partner for Kansas
Reeve: "I bring 38 years of experience in operations and recruiting to the table at GAHS. Our team works very hard every day to place only the best candidates with our clients. We provide service far above our competitors and other products that they can only dream to have. Call me or anyone on our team and you will find that we are simply the Best! ” |
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Thomas Porier, Hospitality Partner Connecticut
Thomas: "I worked for more than 20 years in Restaurant Operations with some of the most successful Companies in Connecticut and New York before joining GAHS. I know this market and can help your Company find the Managers you need quickly. If you’re looking for the next step in your career, I’ll steer you right, and help you find what you’re looking for. Through our Mystery Shopping, Exit Interview, Customer Satisfaction, and other Hospitality Services, we’re working hard every day to help Restaurant Companies and Restaurant Managers to be the best they can! I’d be pleased to hear from you and to become your Partner in Success. ” |
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Sonya Wheatley, Hospitality Partner Atlanta
Sonya: "Thank you for taking time to learn about Goodwin & Associates! As someone who worked for 17 years in the field, I take great pleasure finding the best position for each person, regardless of whether it is an entry level position or a high level spot. Clients can count on me to understand what makes them stand out in among their peers and provide top of the line services from management placement to invaluable guest feedback with our customized Mystery Shopping services. So whether you are looking for a great new career or looking to hire superstar talent, please call me directly. ” |
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Mark Reichard, Hospitality Partner
Connecticut
Mark: "I have 15 years experience in all aspects of the restaurant business as well as over a decade of direct sales. I use my background to help recruit and place the best candidates with the best companies in the hospitality industry. Goodwin & Associates Hospitality Services provides solutions that save our clients’ time and drive sales and increase the bottom line. Please call me to discuss which of our many services could be a good fit for your organization. ” |
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Karen Cosburn, Hospitality Consultant
Louisiana
Karen: "As long standing professionals in the Hospitality Industry, we at Goodwin & Associates have a unique perspective and appreciation for the needs of our Clients and Candidates alike. Hospitality is in our blood! We provide expert yet personal advice, compelling Mystery Shopper and other Support Programs, and exceptional Management Recruitment services. So whether you are making your next career move or taking your business to the next level, it is with the utmost pleasure that we assist you. ” |
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Jon Thorgilsson, Hospitality Consultant
Massachusetts
Karen: "Thank you for taking the time to visit the Goodwin & Associates Hospitality
Services web site. With over 20 years of experience in restaurant
management and operations I understand how important it is to match great
candidates with great companies. I and all of my associates are committed to
fully understanding the needs and expectations of both clients and
candidates. Our commitment, industry experience, and diverse array of
services that we provide set Goodwin & Associates apart from the
competition. Whether it’s finding a top notch manager or utilizing one of
our other services to enhance your business, Goodwin & Associates will meet
your needs and exceed your expectations. ” |
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Andrea DiSalvo, Recruiting Assistant Philadelphia
Andrea: "Welcome and thank you for inquiring about Goodwin and Associates Hospitality Services. As a junior hospitality consultant I help to build and maintain candidate and client relationships. I am enthusiastic and passionate about the hospitality business and aim to make connections within the business. If you need assistance with finding the right career fit in the hospitality field please feel free to contact me! ” |
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EJ Boatright, Executive Management
Recruitment
EJ: "Delivering superior service is only achieved by identifying and caring about everyone’s objectives, both prospective employers and candidates. Just like the hospitality industry, if a customer has a bad experience, they are not likely to return. Goodwin & Associates is a team of hospitality professionals that delivers a full spectrum of services to your industry. Thank you for taking the time to view our website as I welcome the opportunity to be of service to you. ” |
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Jenny Battershell, Account
Executive
Jenny: “Thank you for your interest
in Goodwin & Associates. Through our diversity websites,
you will have the opportunity to make your team the best
they can be. Having diversity candidates and women in
your workforce is becoming increasingly important in
the hospitality industry. In addition, our Mystery Shopping
program helps to ensure you are continuously exceeding
your customers expectations, and our Exit Interviews
will help you understand why your employees may be leaving.
This valuable information can help you make a change
for the better - to learn and to grow. I look forward
to helping your workforce grow even stronger. Give me
a call and see the difference we can make in your company
today!” |
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Randi Hardiman, Operations Manager
Mystery Shopper Program, Guest Satisfaction, Staff Feedback, & Diversity Initiatives
Randi: "As
the Operations Manager for the Mystery Shopper and
Exit Interview Division of
Goodwin and Associates, it is my first responsibility
to execute our business to the highest degree possible
while always keeping in mind quality, effectiveness and
efficiency. I strive to ensure valuable relationships
with our clients and with our shoppers and to secure
their trust in our capabilities and services. I am dedicated
to ensuring that the information you find on the web
pages, www.diversityinhospitality.com and www.womeninhospitality.com is
valid and relevant to understanding why these two
concepts are so important.
Along with this, I will aim to make sure our clients
receive the very best service that they so deservingly
merit. I understand the value of secure relationships
and it is my priority to accomplish this." |
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Amy Melanson, Client Training & Reporting Manager
Mystery Shopper Program
Amy: "As a client services manager in the Mystery Shopper Program at Goodwin & Associates, I am dedicated to acquiring the most comprehensive data from our shoppers to produce to our clients. I know that both shoppers and clients are extremely important to the success of the mystery shopping process, so I work very hard to obtain the most out of my relationships with these two ends of the hospitality spectrum. My goal is to anticipate, meet, and surpass all of the expectations that my clients have by being a consistent contact and source of information. Thank you so much for showing interest in Goodwin & Associates, please do not hesitate to contact me with any questions or concerns.” |
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Sharon Zec, Client Services Manager
Mystery Shopper Program & Exit Interviews
Sharon: "As a Client Service Manager for the Mystery Shopper Program, it is my goal to provide the highest level of customer service that our clients expect and deserve. I aim to surpass our clients expectations for each shop completed at their location. Mystery shopping provides our clients with data they can use to improve and evolve their businesses to better address their customers’ needs and desires. However, this data needs to be valuable and accurate and it is my responsibility to see that our clients are receiving only the best information possible from the mystery shops we coordinate on their behalf. I look forward to addressing our clients’ needs and desires, so they may receive the most out of the Mystery Shopper Program here at Goodwin and Associates. If there is anything I can help you with, please do not hesitate to contact me.” |
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Amanda Stotz, Client Services Manager
Mystery Shopper Program
Amanda: "As a Client Service Manager for the Mystery Shopper Program, I make it my priority to provide the highest level of customer service possible. It is my goal to gather accurate and timely data that will help our clients expand their business. I will ensure that all of my clients needs are being met. I look forward to creating long lasting working relationships with both clients and shoppers in the program. Please contact me if there is anything I can help you with.” |
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Vanessa
Johnson, Client
Services Manager
Mystery Shopper Program
Vanessa: "As
a Client Services Manager for our Mystery
Shopper Program offered by Goodwin & Associates,
I aim to serve both clients and shoppers,
as they are both vital parts of our program.
My goal thru the Mystery Shopper Program
is to provide clients with information
and data to improve their businesses
and meet professional goals by listening
to their customer’s voices. I am
excited about working with clients and
shoppers to help improve customer service
and create working relationships. Please
contact me if there is any way I can
help you!” |
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Industry Partners
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Ed Sherwin,
Food Safety Audits
Ed:: "My business philosophy can be summed up in one simple phrase, “Experience, integrity, credibility, and deep technical knowledge.” Every member of our food safety team has been directly involved in food and beverage management or regulatory enforcement. We are NEHA Registered Trainers, and have served as advisors and consultants for government agencies, professional associations, and major corporations in the United States, Canada, Europe, and Caribbean basin. Our goal is to provide your staff with the training, knowledge, and skills to perform their jobs with confidence, resulting in reduced costs and increased profits." |
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Administrative
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Jeremy Stanek, Webmaster
Jeremy: "Thank you for taking the time to visit Goodwin & Associates website. As a Web Master for Goodwin & Associates I take pride in providing you a friendly and intuitive site. There are a number of services that Goodwin & Assoiciates has to offer and I urge folks to take the time to see what we can do for you." |
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Goodwin & Associates Hospitality Services LLC
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