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MEET THE TEAM
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Eric Goodwin, President
HEADQUARTERS:
Goodwin & Associates Hospitality Services, LLC
91 A N. State St.
Concord, NH 03301
Thank you for visiting the Goodwin & Associates Hospitality Services website. Our mission is to provide a 360 degree approach to client services. Each member of our business family owns a piece of the company, providing for a unique and dedicated commitment from every person at GAHS. Everyone at GAHS is committed to service excellence, innovation, and a passion to serve our clients, partners, and industry constituents. Our team is pleased to provide high value and cost effective services to help our clients grow and maintain sustainable profitability. I invite you to view our dynamic Mystery Shopper Program, Management Recruitment Division, Exit Interview Program, Diversity and Inclusion Job Board and Corporate Sponsorships, Online Certification programs in food handling safety, alcohol awareness, and hospitality focused sexual harassment training, Guest and Employee Feedback Surveys, and Food Audit Programs.
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Eric Corson, Managing
Partner/ Director of Operations (all services)
Goodwin & Associates Hospitality Services, LLC
91 A N. State St.
Concord, NH 03301
Eric: "Our goal at GAHS is to provide the highest quality of service to both our Candidates and Clients. From recruitment to shopper services we implement solutions in staffing and offer cutting edge tools to measure service. Call today if I can assist
you." |
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Brian Calderone, Director of Sales (all services)
Goodwin & Associates Hospitality Services,
LLC
91A North State Street, Concord, NH 03301
Brian: "We’re proud to be a hospitality services organization, with a full portfolio of professional services that apply to the hospitality industry. Our team of experts has the knowledge and experience to provide you with personalized service and customized programs to fit your individual needs. I’m looking forward to working with you and being a resources to help improve your business."
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Scott Gaba, CPC
Southern Region Area Director/ Managing Partner
Scott: "Thank
you for taking the time to visit GAHS. With 23 years
in the Hospitality
Industry, I understand how important it is to find
the right fit. My goal is to match talented candidates
with great companies. Making a perfect match should
not be taken lightly! I believe in getting to know
my candidates, first hand, so I may understand what
you are looking in your next endeavor. This is an important
time of your life and I will be there to guide, support
and coach you through the process. I look forward to
building a great relationship and become not only your
trusted hospitality recruiter but a friend and colleague
for many years to come. " |
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Peter Jones, CPC
Area Director North Region
Peter: "Thanks
for taking the time to look us up on the web. Use the best recruiters
to get the best career. I have over 30 years
of great hospitality experience under my belt to help
you get to the next level of your career. I work with
the top companies in the industry, which allows you
to choose the future that you deserve. I will create
options for you that no other recruitment firm can.
I have jobs that aren't even advertised, and can get
you in front of hiring managers in no time. Whether
you are an executive or unit level manager, I can help.
Call me at 603.664.8994 any time of day." |
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Jessica Diamond, CPC
Director of Training
Jessica: "Moving forward is
about taking a moment to examine your current situation
and discovering new ways to achieve success. While
this could be personally, professionally, or in regards
to business growth and development, it is necessary
to take the time to contemplate and discover the
best possible outcome. I am here as an additional
resource to help in the decision process by listening,
understanding, and delivering. I am confident
that my services will help you realize the
absolute full potential for both employers and managers." |
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Robert Goebel, CPC
Senior Division Manager for SC/NC/GA
Rob: "I appreciate you taking a closer look at GAHS. My main goal is to provide outstanding service to needs of both client and candidate. Whether it is matching top management talent or providing service to evaluate your business my aim is to take "Southern Hospitality" to the next level.
Make it a good Day!" |
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Phil Arena
Market Partner Boston South and Rhode Island
Phil: "Thank you for taking the time
to visit the G.A.H.S. website. With over 17 years of
Hospitality Management experience, my goal is to build
lasting relationships, by providing value added service
and taking the time to find out what is important to
you, the client and candidate alike. I will partner with
you to find the match that fits your need and help you
grow your business or your career." |
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Tony Fiduccia Hospitality Consultant for Florida
Tony: "Thank you for taking your valuable time to visit our website. For candidates I take great pride in being a resource for entry level to "sky is the limit" positions. For clients I will work very hard to help you achieve the delicate balance between the company, employee and customer that all successful operations strive to attain. At Goodwin Associates we take great pride in being part of you "team" while presenting valuable programs aimed at monitoring, evaluating, and growing your business. I look forward to hearing from you and presenting our programs. I am sure you will find our team positive upbeat and supportive professionals who will go the extra mile to get results." |
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Marcel Kuenzler, Hospitality Consultant for Northern Florida
Marcel: “Surround yourself with people who are going to lift you higher.” Welcome to Goodwin & Associates. Whether you are a client in search of that elusive top notch management team member or an accomplished candidate serious about your career and seeking to be matched up with one of the reputable companies we represent, I am devoted to your needs and personally invested in your success. I am also dedicated to linking my clients with our proven programs and services such as Mystery Shopping, Exit Interviews, Guest Satisfaction Surveys, and more, which provide excellent solutions for most of our industry’s challenges. I look forward to putting my passion and 25 years of global expertise in the hospitality industry to work for you.” |
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Kim Griffin, Hospitality Consultant for North Carolina
Kim: “Thank you for taking the time to visit Goodwin & Associates Hospitality Services. We are a hospitality driven company to the core. I have been in this industry for 20 years and I know what it takes to be successful. If you are my candidate or my client, I am excited to utilize these resources to assist you with your new successes! Please call me if I can be of any assistance.” |
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Chris Konczak, Hospitality Consultant for Colorado
Chris: “I take great pride in helping candidates achieve their career goals and in helping my clients find top-notch candidates. I am committed to your needs and personally and vested in your success. In addition to our recruiting services, I provide clients with our proven programs and services such as Mystery Shopping, Exit Interviews, Guest Satisfaction Surveys, and more. All of our services are customized to your business and individual needs. I am anxious to put my passion and 15 years of operations management and ownership to work for you!” |
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Ben Prat,Hospitality Consultant for Texas
Ben: “Business, like life, is all about how you make people feel. It’s that simple and it’s that hard. We at Goodwin & Associates pride ourselves in taking the time to build meaningful relationships with both our clients and candidates, ensuring the perfect fit. Our diverse array of services can benefit your business, no matter the size. I am excited to put my passion and operations experience to work for you. ” |
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Jenny Battershell, Account
Executive
Jenny: “Thank you for your interest
in Goodwin & Associates. Through our diversity websites,
you will have the opportunity to make your team the best
they can be. Having diversity candidates and women in
your workforce is becoming increasingly important in
the hospitality industry. In addition, our Mystery Shopping
program helps to ensure you are continuously exceeding
your customers expectations, and our Exit Interviews
will help you understand why your employees may be leaving.
This valuable information can help you make a change
for the better - to learn and to grow. I look forward
to helping your workforce grow even stronger. Give me
a call and see the difference we can make in your company
today!” |
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Randi Hardiman, Operations Manager
Mystery Shopper Program, Guest Satisfaction, Staff Feedback, & Diversity Initiatives
Randi: "As
the Operations Manager for the Mystery Shopper and
Exit Interview Division of
Goodwin and Associates, it is my first responsibility
to execute our business to the highest degree possible
while always keeping in mind quality, effectiveness and
efficiency. I strive to ensure valuable relationships
with our clients and with our shoppers and to secure
their trust in our capabilities and services. I am dedicated
to ensuring that the information you find on the web
pages, www.diversityinhospitality.com and www.womeninhospitality.com is
valid and relevant to understanding why these two
concepts are so important.
Along with this, I will aim to make sure our clients
receive the very best service that they so deservingly
merit. I understand the value of secure relationships
and it is my priority to accomplish this." |
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Amy Melanson, Client Training & Reporting Manager
Mystery Shopper Program
Amy: "As a client services manager in the Mystery Shopper Program at Goodwin & Associates, I am dedicated to acquiring the most comprehensive data from our shoppers to produce to our clients. I know that both shoppers and clients are extremely important to the success of the mystery shopping process, so I work very hard to obtain the most out of my relationships with these two ends of the hospitality spectrum. My goal is to anticipate, meet, and surpass all of the expectations that my clients have by being a consistent contact and source of information. Thank you so much for showing interest in Goodwin & Associates, please do not hesitate to contact me with any questions or concerns.” |
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Sharon Zec, Client Services Manager
Mystery Shopper Program & Exit Interviews
Sharon: "As a Client Service Manager for the Mystery Shopper Program, it is my goal to provide the highest level of customer service that our clients expect and deserve. I aim to surpass our clients expectations for each shop completed at their location. Mystery shopping provides our clients with data they can use to improve and evolve their businesses to better address their customers’ needs and desires. However, this data needs to be valuable and accurate and it is my responsibility to see that our clients are receiving only the best information possible from the mystery shops we coordinate on their behalf. I look forward to addressing our clients’ needs and desires, so they may receive the most out of the Mystery Shopper Program here at Goodwin and Associates. If there is anything I can help you with, please do not hesitate to contact me.” |
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Joe Nelson, Client Services Manager
Mystery Shopper Program
Joe: "Thank you for looking into Goodwin & Associates. Our Mystery Shopper Program is a great tool to help your business optimize its earnings. As a client services manager, it is my job to provide you with timely, accurate reports. We take pride in getting the information correct. My goal is to surpass your expectations and provide a level of service that is unsurpassed. Thank you for your interest in Goodwin & Associates. Please feel free to contact me with any questions.” |
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Amanda Stotz, Client Services Manager
Mystery Shopper Program
Amanda: "As a Client Service Manager for the Mystery Shopper Program, I make it my priority to provide the highest level of customer service possible. It is my goal to gather accurate and timely data that will help our clients expand their business. I will ensure that all of my clients needs are being met. I look forward to creating long lasting working relationships with both clients and shoppers in the program. Please contact me if there is anything I can help you with.” |
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Industry Partners
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Ed Sherwin
Food Safety Audits
Ed:: "My business philosophy can be summed up in one simple phrase, “Experience, integrity, credibility, and deep technical knowledge.” Every member of our food safety team has been directly involved in food and beverage management or regulatory enforcement. We are NEHA Registered Trainers, and have served as advisors and consultants for government agencies, professional associations, and major corporations in the United States, Canada, Europe, and Caribbean basin. Our goal is to provide your staff with the training, knowledge, and skills to perform their jobs with confidence, resulting in reduced costs and increased profits." |
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Administrative
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Nicki LaRocque, Accounting
Nicki: "Thank you for visiting the Goodwin & Associates website. I have over 7 years experience working in business offices and am excited about moving into the hospitality arena. I am committed to providing excellent customer service to all of our clients and our shoppers. I will strive to maintain the positive relationships that have already been established with everyone that we work with. I hope to be a valuable resource to our clients and shoppers. Please do not ever hesitate to contact me if there is anything that I can help you with." |
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Jeremy Stanek, Webmaster
Jeremy: "Thank you for taking the time to visit Goodwin & Associates website. As a Web Master for Goodwin & Associates I take pride in providing you a friendly and intuitive site. There are a number of services that Goodwin & Assoiciates has to offer and I urge folks to take the time to see what we can do for you." |
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Goodwin & Associates Hospitality Services LLC
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