Goodwin & Associates Hospitality Services

EXIT INTERVIEWS

Exit Interviews are an important part of every company’s success. Learning why employees have left your business is key to understanding how to prevent turnover in the future. Both negative and positive feedback from departing employees is essential to learning what your company can improve on and what your business does best. You can also learn what your competitors are offering that you can’t and what you can do as a company to contend with them. With exit interviews, you are able to monitor the successes and failures of your training procedures, measure the accountability of your current staff, and retain legitimate data that will help to improve your company in numerous ways.

With your current exit interview program, you may be left with the following questions after an employee leaves:

Was it pay?
Was it the lack or cost of benefits?
Was it a training issue?
Was it a problem with management?
Was there a better offer from a competitor?
Was there a harassment or discrimination problem with potential legal implications?

Learning more about why employees leave your company is an essential element in integrating quality into all aspects of your organization. Internal exit interview programs are costly to administer and do not provide the cumulative data and the “big picture” view you need to grow. The most safe, consistent, and responsible way to know why someone is leaving your organization is by trusting your exit interviews to the experts at Goodwin & Associates. We’ll work with you to create a program customized for your company and your area of focus. Our program is flexible to change with you as your operations change and grow over time and throughout the year.

"Goodwin knows how to get to the real reason behind an employee's departure, helping us plan better. They've also doubled the number of exit interviews obtained."

Tina Ruiz
Sr. Human Resources Manager
The Cheesecake Factory

Using a third party to administer your exit interviews, provides the following added benefits:

Exiting employees are apt to speak more candidly to an outside source
An outside source can more easily obtain more information regarding your competition
A third party is able to confirm any integrity or illegal activity going on in the restaurant
By using a third party, exit interviews are unbiased and remain consistent

Our exit interview program provides:

Customized Questions - Our trained professionals will help you construct relevant and “tested” questions that can help you fully understand the reasons behind an employee’s departure.
Online Reporting - We will provide you with a range of exit interview reports available online in real time, including trending by location, region, or supervisor.
Risk Flags - You can choose to use keywords as triggers to notify you immediately if an exit interview presents any kind of potential safety risk or legal exposure.
Competitive Intelligence - You will know where your employees are going and what attracted them to their new employer.
Facts - Our program enables you to disseminate crucial objective information to your managers and trainers. These facts can be an invaluable resource when explaining why changes are being made to your corporate policies or your recruitment and training programs.
Risk Reduction - Professional third-party exit interviews through Goodwin & Associates helps mitigate potential liability exposure and risk.
Quick Turnaround - Results from exit interviews will be available to you within 24 hours of completion.
Flexibility - You can choose to offer exit interviews to departing mangers, hourly employees, just certain departments, or all employees.
Affordable Options - Talk with us about our cost-effective programs with no hidden fees

REPORTING

Our sophisticated online reporting system can provide numerous types of reports to easily analyze the exit interview results and identify trends within the cumulative data. The reports are customized for each client, regularly updated with current information, and clearly formatted for review and presentation. The graphs are interactive, providing the user the ability to view the data on a macro level and then easily drill down to a level by location and time frame. Reports are available on a local, regional, district, and company-wide level. A user hierarchy is established to specify who within the organization can access different types and levels of information. All reports are viewed through a secure server and all data is encrypted to ensure that information is only viewed by authorized individuals. Keyword triggers can be used to alert management if an exit interview contains mention of instances that require immediate attention. Experience the reporting features that we offer in our state of the art reporting system by viewing our demo video.

Customized reports to meet your unique needs

Easily identify trends in cumulative data

Interactive graphs to analyze raw data

User hierarchy to protect sensitive information

Keyword triggers to prompt necessary action

Goodwin & Associates Hospitality Services LLC