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Meet the Goodwin Team
and Read About Each of Us!

Contact Us | Testimonials | A Note from Eric |
Blog | Charities | Affiliates | The Company We Keep: Hotels & Restaurants | Meet GAHS Family

We're Hiring!

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Eric Goodwin

Eric Goodwin, President
HEADQUARTERS:
Goodwin & Associates Hospitality Services, LLC
91 A N. State St.
Concord, NH 03301

Hello, and thanks for visiting our website! 

If you are a candidate searching for a great new position in any area of hospitality, you’ve come to the right place. We represent over 350 companies, many household names, many up and coming concepts on the rise, and many who don’t advertise at all for candidates.  From small town independent operations, to growing corporate companies, I’m certain we can find the right place for you.  We approach things a little differently than most.  We believe meeting face to face for a formal interview is essential to getting to know you, your skill set, your background, and all the important factors that will make your job search unique to you.  We pride ourselves on being partners with our candidates, and having an intelligent, hand tailored search to make the most of your search.  Please take a moment to view our offices and managers, and contact them to begin the important process of finding the right company for you today.

If you are a restaurant or hotel owner or company looking for great managers to become a part of your team, you’ve come to the company that casts the widest net of all for outstanding hospitality talent throughout the country.  We have an extensive database of prescreened managers for Independent Restaurant Managers, Chef’s, Kitchen Managers, Sous Chef’s, District Managers, Quick Serve Managers, Corporate Restaurant Managers, Fine Dining Managers, all Hotel and Spa Management level positions, Country Club Managers, Cruise Ship Managers, and much more.   We have built our company on the simple premise that we are all hospitality managers ourselves, and invest all of our energies on the front end with our candidates, so we aren’t wasting anyone’s valuable time.  We have grown and flourished based on old fashion values of candor, hard work, and building long term business relationships with our trusted clients.   Many operators are skeptical of recruiters, and we couldn’t agree more.  That’s why I started the company in the first place, being in your shoes I understand the challenges and concerns you face everyday.  Simply put, we do things differently.  We hope to earn your trust over time by delivering on our promises.

Our company is a true hospitality services company.  Our Mystery Shopper Program is generally regarded as the highest level program for hospitality in the industry. It’s easy to use, but supported by a high level technology backbone with powerful features to help grow your business, set standards, and assign accountability. Whether your company is a small one unit independent hotel or restaurant, or a national chain, our program will fit your needs, and we will hand tailor your program to fit you.  It’s a low cost-high impact service with a very high spend back to the top line.  Please view the testimonials of some of our most valued partners on our site.   Our Bar Shop Program will put money back in your pockets after your first shop.   If you don’t have a program in place, you’re losing money.  If you do, but want the most cutting edge program that is flexible and easy to use, then you’re at the right place.  Make the change today.  Many of the programs out there are outdated, aren’t flexible to change, offer little detail on the reports to help you, and are boiler plate.  We’d be happy to conduct a complimentary Shop for you so you can see first hand our award winning program.

The Exit Interview Program is revolutionizing the way restaurant and hotel companies execute and utilize the powerful information obtained from a winning exit interview.  We take the task off our client’s plate, and based on a third party conducting the interview, we are able to obtain much more feedback from your departing manager’s than traditional means. Garnering information that will impact your business and reduce turnover immediately is our goal. House and store the information on our site, with charts and graphs that separate areas to focus on, or use at your meeting for presentation purposes. Learn about what really goes on in operations, and potentially avoid costly litigation with a timely and detailed exit interview conducted by a professional.  We are currently executing the Exit Interview Programs for many household names in our industry.  Please take a minute to view our testimonials.  Give us a call and we will happily conduct a few complimentary Exit Interviews for you so you can test drive our service.  Another very lost cost-high impact service.

In short we are company with a national scope and impact for sure, but operate with true New Hampshire values, a hand shake way of doing business, forging long term relationships with our clients with services that actually enhance your business, and your bottom line.   We would value the opportunity to meet with you and discuss our services.

Best,

Eric Goodwin

 
eric corson

Eric Corson, Managing Partner/ Director of Operations (all services)
Goodwin & Associates Hospitality Services, LLC
91 A N. State St.
Concord, NH 03301

Eric: "Our goal at GAHS is to provide the highest quality of service to both our Candidates and Clients.  From recruitment to shopper services we implement solutions in staffing and offer cutting edge tools to measure service. Call today if I can assist you."

 
scott gaba

Scott Gaba, CPC
Southern Region Area Director/ Managing Partner

Scott: "Thank you for taking the time to visit GAHS. With 23 years in the Hospitality Industry, I understand how important it is to find the right fit. My goal is to match talented candidates with great companies. Making a perfect match should not be taken lightly! I believe in getting to know my candidates, first hand, so I may understand what you are looking in your next endeavor. This is an important time of your life and I will be there to guide, support and coach you through the process. I look forward to building a great relationship and become not only your trusted hospitality recruiter but a friend and colleague for many years to come. "

 
craig cohen

Craig Cohen, CPC
Managing Partner/Senior Training Manager New Jersey

Craig: "Let’s work together…on finding you the right job or the right candidate.  With over 12 years of management in the hospitality industry, I understand your needs. Expect personalized and professional results, customized to meet and exceed your expectations. I look forward to working with you."

 
rob goebel

Robert Goebel, CPC
Senior Division Manager for SC/NC/GA

Rob: "I appreciate you taking a closer look at GAHS. My main goal is to provide outstanding service to needs of both client and candidate.  Whether it is matching top management talent or providing service to evaluate your business my aim is to take "Southern Hospitality" to the next level. Make it a good Day!"

 
john mcmullen

John McMullen, CPC
Senior Division Manager for Raleigh, NC
, NYC

John: "Welcome to GAHS, and the North Carolina side of our company. We pride ourselves on treating our clients and candidates with respect, candor, and honesty.  I enjoy being involved with so many great clients and candidates out there and look forward to working closely with you in your hospitality needs."

 
peter jones

Peter Jones, CPC
Area Director North Region

Peter: "Thanks for taking the time to look us up on the web. Use the best recruiters to get the best career. I have over 30 years of great hospitality experience under my belt to help you get to the next level of your career. I work with the top companies in the industry, which allows you to choose the future that you deserve. I will create options for you that no other recruitment firm can. I have jobs that aren't even advertised, and can get you in front of hiring managers in no time. Whether you are an executive or unit level manager, I can help. Call me at 603.664.8994 any time of day."

 
Arun Gambhir

Arun Gambhir, MBA
Market Partner - Virginia & Washington DC South

Arun: "Welcome to our web site. Growth is the Sign of life. Whether you are a candidate or a client, I am committed to provide service with utmost integrity, respect and transparency. I have over 10 years of great hospitality experience at the partner & manager level both in large hotel operations and restaurant operations. If you are a candidate, I will work with you to get you to the next level in your career. I have extensive network in the Hospitality business. I have jobs that are never advertised. Give me 30 minutes of your time to choose the future you deserve. If you are a client, I will work with you to strategize talent management. You will see value in my services since I will be your partner and consultant. Call me at 202-221-6202 any time of the day."

 
Ryan Toubia

Ryan Toubia
Hospitality Consultant for Kansas City & St. Louis

Ryan: "With over 17 years of experience in the Hospitality Industry, I am not simply a recruiter. I possess the insight and advantages that a professional Hospitality Consultant can offer ranging from matching the most talented job seekers with the best companies in the industry to value added services such as Mystery Shopper programs. I take pride in the fact that I work differently by establishing face-to-face relationships with my clients and candidates and work hard to understand their professional goals. I look forward to working with you in the near future. "

 
Phil Arena

Phil Arena
Market Partner Boston South and Rhode Island

Phil: "Thank you for taking the time to visit the G.A.H.S. website. With over 17 years of Hospitality Management experience, my goal is to build lasting relationships, by providing value added service and taking the time to find out what is important to you, the client and candidate alike. I will partner with you to find the match that fits your need and help you grow your business or your career."

 
jess diamond

Jessica Diamond, CPC
Hospitality Consultant for Philadelphia North

Jessica: "Moving forward is about taking a moment to examine your current situation and discovering new ways to achieve success.  While this could be personally, professionally, or in regards to business growth and development, it is necessary to take the time to contemplate and discover the best possible outcome.  I am here as an additional resource to help in the decision process by listening, understanding, and delivering.  I am confident that my services will help you realize the absolute full potential for both employers and managers."

 

Ginger DuBois, CPC
National Hotel Specialist/Market Partner

Ginger: "My basic premise in life is to add my personal shine to whatever I touch. As such, I’ve had over 20 years of ‘diamond-shining’ experience in the hospitality industry having managed some of the most prestigious resorts in the world. Allow me to add my polish to your needs…be it helping you find your next step for your career with the national hotel industry; or in selecting the right talent to add to your hotel organization. Let Goodwin & Associates give you the hospitality services you need to truly shine."

 

Anne Marie Evernham, Hospitality Consultant for NJ-North

Anne Marie: "Thank you for your interest in Goodwin & Associates Hospitality Services. Our clients and candidates can see a true sense of urgency as well as a result driven effort. As a former Restaurant operator, you can be certain I can truly relate to our clients and candidates. If I can be of any help to you, feel free to contact me."

 

Daryl Demarco, Hospitality Consultant for CT

Daryl: "Honesty and Integrity…. These are the values that we at Goodwin & Associates work and live our lives by everyday. I take great pride in the relationships I form with my clients and candidates. We will tailor your job search based on the things that are most important to you. Together, every step of the way, we work at accomplishing the common goal of finding the job that puts you in control of your career. Along this journey a bond is formed that is there for you whenever needed. I look forward to being a positive part of what will be a fun and rewarding job search."

 
Jean Chandler

Jean Chandler
Market Partner - Miami, Daytona, Orlando

Jean: "Let my 25+ years of restaurant, hospitality and resort management experience work for you. Having worked for major, publicly traded restaurant chains and exclusive, privately held resorts I understand the needs of an employer and the needs of the employee. This requires taking the time to really understand what motivates YOU and the environment that will make you a happy, productive contributor to the company you are being matched with. Allow me the opportunity to help you make the right hospitality choice. At Goodwin & Associates you can count on our honesty and integrity."

 
todd crawford

Todd Crawford, CPC
Hospitality Consultant for Georgia

Todd: "Thank you for your interest in GAHS and our services. My goal is to provide you with amazing service while helping you better your future, whether you are a client or a candidate. In doing that, I hope to build long term relationship based on honesty, integrity, and commitment. I bring 16 years of management experience, and will take the time to listen to what exactly you are looking for, so that getting there will be easier. I look forward to meeting with you in person and building our relationship."

 
Sonya Wheatley

Sonya Wheatley Hospitality Consultant for Georgia

Sonya: "Thank You for taking a moment to research Goodwin & Associates. Information is the key to success! I promise to partner with all my clients and form a long term, productive relationship. I worked 18 years in restaurants, achieving success as the end result of hard work and determination. I understand what guides hospitality professionals and am committed to assisting you and your business in your daily drive towards success. Please feel free to contact me at any time. I look forward to proving myself to you."

Mystery Shopper Program, Exit Interviews, DiversityInHospitality.com, & WomenInHospitality.com

brian calderone

Brian Calderone, Division Director - Mystery Shopper Program, Exit Interviews, & Diversity Initiatives
Goodwin & Associates Hospitality Services, LLC
91A North State Street, Concord, NH 03301

Brian: "These divisions of Goodwin & Associates are what makes us a full service hospitality company. Our Mystery Shopper Program, Exit Interviews, and Manager Surveys provide our clients with valuable cumilative data that is useful to identify trends and make improvements within their organizations. DiversityInHospitality.com and WomenInHospitality.com promote a diverse workforce by providing a resource for hospitality professionals to search for jobs, network with their peers, and learn about relevant topics in the industry. These sites are a valuable addition to any hospitality company’s diversity recruitment efforts. I’m looking forward to working with you and your company to utilize these services of Goodwin & Associates Hospitality Services."

 
Jenny Thompson

Jenny Thompson, Account Executive

Jenny: “Thank you for your interest in Goodwin & Associates. Through our diversity websites, you will have the opportunity to make your team the best they can be. Having diversity candidates and women in your workforce is becoming increasingly important in the hospitality industry. In addition, our Mystery Shopping program helps to ensure you are continuously exceeding your customers expectations, and our Exit Interviews will help you understand why your employees may be leaving. This valuable information can help you make a change for the better - to learn and to grow. I look forward to helping your workforce grow even stronger. Give me a call and see the difference we can make in your company today!”

 
Katie

Randi Hardiman, Operations Manager - Mystery Shopping & Exit Interviews

Randi: "As the Operations Manager for the Mystery Shopper and Exit Interview Division of Goodwin and Associates, it is my first responsibility to execute our business to the highest degree possible while always keeping in mind quality, effectiveness and efficiency. I strive to ensure valuable relationships with our clients and with our shoppers and to secure their trust in our capabilities and services. I am dedicated to ensuring that the information you find on the web pages, www.diversitinhospitality.com and www.womeninhospitality.com is valid and relevant to understanding why these two concepts are so important in today’s workforce. Along with this, I will aim to make sure our clients receive the very best service that they so deservingly merit. I understand the value of secure relationships and it is my priority to build on the bond between our company and our much appreciated clients. If you have any questions, feel free to give me a call anytime."

 
Katie Brouillette

Katie Brouillette, Client Services Manager

Katie: "As exit-interview coordinator, and client services manager for the mystery shopper program, I am dedicated to providing quality service through longstanding client relationships. I provide a personal relationship with each of my clients to ensure quality feedback for both exit-interviews and mystery shopping. Mystery shopping is an important tool for growth and development. I embrace the opportunity to work behind the scenes in the hospitality industry to make every client’s restaurant or hotel a more enjoyable place in order for their business to flourish. I offer quality exit-interviews for clients to collect aggregate data for manager retention; collecting valuable information that otherwise may not be obtained by the company itself. I am able to provide bilingual services to exit-interview and mystery shopper clients looking for any of our services in Spanish. Please don’t hesitate to contact me if there is anything I can help you with. Thank you for taking the time to visit our websites, and I look forward to working with you! "

 

AJ Retelle, Client Services Manager

AJ: "Thank you for taking the time to learn more about our Mystery Shopper Program. Mystery shopping is an indispensible tool allowing companies in the hospitality industry to gain valuable information. It allows them to both improve and evolve their business. I believe the key to successful mystery shopping is knowledge of what the client’s needs are and the most efficient way to satisfy those needs. Therefore as a Client Services Manager I am dedicated to providing the best service possible to our clients and shoppers alike. If I can assist you in any way please feel free to contact me. I look forward to working with you."

 
Jenn Wakelin

Jenn Wakelin, Client Services Manager

Jenn: "There is no better way to measure your company’s progress and check for areas of improvement than through Mystery Shopping. As a Client Service Manager, I take pride in knowing that I am helping my clients offer their very best service and to ensure that their guests’ expectations are surpassed with every visit to their location. My goal is to anticipate each client’s needs and to help them make the most out of our Mystery Shopper Program, benefitting their reputation, level of business, and finances. Thank you for taking the time to get to know us by looking at our website and please don’t hesitate to let me know what I can do for you!"

 

Administrative

 
lesa tupman

Lesa Tupman, Accounting

Lesa: "Positive vendor relationships are an important part of our overall company philosophy and approach. We view our business relationships as essential to building on our outstanding reputation.   If you have a question in the accounting arena, feel free to call me anytime." 

hotel   mystery shopping quote
 
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