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and Read About Each of Us!
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We're Hiring!
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Eric Goodwin, President
HEADQUARTERS:
Goodwin & Associates Hospitality Services, LLC
91 A N. State St.
Concord, NH 03301
Hello, and thanks for visiting our website!
If you are a candidate searching for a great new position in any area of hospitality, you’ve come to the right place. We represent over 350 companies, many household names, many up and coming concepts on the rise, and many who don’t advertise at all for candidates. From small town independent operations, to growing corporate companies, I’m certain we can find the right place for you. We approach things a little differently than most. We believe meeting face to face for a formal interview is essential to getting to know you, your skill set, your background, and all the important factors that will make your job search unique to you. We pride ourselves on being partners with our candidates, and having an intelligent, hand tailored search to make the most of your search. Please take a moment to view our offices and managers, and contact them to begin the important process of finding the right company for you today.
If you are a restaurant or hotel owner or company looking for great managers to become a part of your team, you’ve come to the company that casts the widest net of all for outstanding hospitality talent throughout the country. We have an extensive database of prescreened managers for Independent Restaurant Managers, Chef’s, Kitchen Managers, Sous Chef’s, District Managers, Quick Serve Managers, Corporate Restaurant Managers, Fine Dining Managers, all Hotel and Spa Management level positions, Country Club Managers, Cruise Ship Managers, and much more. We have built our company on the simple premise that we are all hospitality managers ourselves, and invest all of our energies on the front end with our candidates, so we aren’t wasting anyone’s valuable time. We have grown and flourished based on old fashion values of candor, hard work, and building long term business relationships with our trusted clients. Many operators are skeptical of recruiters, and we couldn’t agree more. That’s why I started the company in the first place, being in your shoes I understand the challenges and concerns you face everyday. Simply put, we do things differently. We hope to earn your trust over time by delivering on our promises.
Our company is a true hospitality services company. Our Mystery Shopper Program is generally regarded as the highest level program for hospitality in the industry. It’s easy to use, but supported by a high level technology backbone with powerful features to help grow your business, set standards, and assign accountability. Whether your company is a small one unit independent hotel or restaurant, or a national chain, our program will fit your needs, and we will hand tailor your program to fit you. It’s a low cost-high impact service with a very high spend back to the top line. Please view the testimonials of some of our most valued partners on our site. Our
Bar Shop Program will put money back in your pockets
after your first shop. If you don’t have a program in place, you’re losing money. If you do, but want the most cutting edge program that is flexible and easy to use, then you’re at the right place. Make the change today. Many of the programs out there are outdated, aren’t flexible to change, offer little detail on the reports to help you, and are boiler plate. We’d be happy to conduct a complimentary Shop for you so you can see first hand our award winning program.
The Exit Interview Program is revolutionizing the way restaurant and hotel companies execute and utilize the powerful information obtained from a winning exit interview. We take the task off our client’s plate, and based on a third party conducting the interview, we are able to obtain much more feedback from your departing manager’s than traditional means. Garnering information that will impact your business and reduce turnover immediately is our goal. House and store the information on our site, with charts and graphs that separate areas to focus on, or use at your meeting for presentation purposes. Learn about what really goes on in operations, and potentially avoid costly litigation with a timely and detailed exit interview conducted by a professional. We are currently executing the Exit Interview Programs for many household names in our industry. Please take a minute to view our testimonials. Give us a call and we will happily conduct a few complimentary Exit Interviews for you so you can test drive our service. Another very lost cost-high impact service.
In short we are company with a national scope and impact for sure, but operate with true New Hampshire values, a hand shake way of doing business, forging long term relationships with our clients with services that actually enhance your business, and your bottom line. We would value the opportunity to meet with you and discuss our services.
Best,
Eric Goodwin |
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Eric Corson, Managing
Partner/ Director of Operations (all services)
Goodwin & Associates Hospitality Services, LLC
91 A N. State St.
Concord, NH 03301
Eric: "Our goal at GAHS is to provide the highest quality of service to both our Candidates and Clients. From recruitment to shopper services we implement solutions in staffing and offer cutting edge tools to measure service. Call today if I can assist
you." |
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Scott Gaba, CPC
Southern Region Area Director/ Managing Partner
Scott: "Thank
you for taking the time to visit GAHS. With 23 years
in the Hospitality
Industry, I understand how important it is to find
the right fit. My goal is to match talented candidates
with great companies. Making a perfect match should
not be taken lightly! I believe in getting to know
my candidates, first hand, so I may understand what
you are looking in your next endeavor. This is an important
time of your life and I will be there to guide, support
and coach you through the process. I look forward to
building a great relationship and become not only your
trusted hospitality recruiter but a friend and colleague
for many years to come. " |
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Robert Goebel, CPC
Senior Division Manager for SC/NC/GA
Rob: "I appreciate you taking a closer look at GAHS. My main goal is to provide outstanding service to needs of both client and candidate. Whether it is matching top management talent or providing service to evaluate your business my aim is to take "Southern Hospitality" to the next level.
Make it a good Day!" |
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Peter Jones, CPC
Area Director North Region
Peter: "Thanks
for taking the time to look us up on the web. Use the best recruiters
to get the best career. I have over 30 years
of great hospitality experience under my belt to help
you get to the next level of your career. I work with
the top companies in the industry, which allows you
to choose the future that you deserve. I will create
options for you that no other recruitment firm can.
I have jobs that aren't even advertised, and can get
you in front of hiring managers in no time. Whether
you are an executive or unit level manager, I can help.
Call me at 603.664.8994 any time of day." |
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Ryan Toubia
Hospitality Consultant for Kansas City & St.
Louis
Ryan: "With
over 17 years of experience in the Hospitality Industry,
I am not simply
a recruiter. I possess the insight and advantages that
a professional Hospitality Consultant can offer ranging
from matching the most talented job seekers with the
best companies in the industry to value added services
such as Mystery Shopper programs. I take pride in the
fact that I work differently by establishing face-to-face
relationships with my clients and candidates and work
hard to understand their professional goals. I look forward
to working with you in the near future. " |
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Phil Arena
Market Partner Boston South and Rhode Island
Phil: "Thank you for taking the time
to visit the G.A.H.S. website. With over 17 years of
Hospitality Management experience, my goal is to build
lasting relationships, by providing value added service
and taking the time to find out what is important to
you, the client and candidate alike. I will partner with
you to find the match that fits your need and help you
grow your business or your career." |
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Jessica Diamond, CPC
Hospitality Consultant for Philadelphia North
Jessica: "Moving forward is
about taking a moment to examine your current situation
and discovering new ways to achieve success. While
this could be personally, professionally, or in regards
to business growth and development, it is necessary
to take the time to contemplate and discover the
best possible outcome. I am here as an additional
resource to help in the decision process by listening,
understanding, and delivering. I am confident
that my services will help you realize the
absolute full potential for both employers and managers." |
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Daryl Demarco,
Hospitality Consultant for CT
Daryl: "Honesty and Integrity….
These are the values that we at Goodwin & Associates
work and live our lives by everyday. I take great pride
in the relationships I form with my clients and candidates.
We will tailor your job search based on the things
that are most important to you. Together, every step
of the way, we work at accomplishing the common goal
of finding the job that puts you in control of your
career. Along this journey a bond is formed that is
there for you whenever needed. I look forward to being
a positive part of what will be a fun and rewarding
job search." |
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Jean
Chandler
Market Partner - Miami, Daytona, Orlando
Jean: "Let my 25+ years of restaurant,
hospitality and resort management experience work for
you. Having worked for major, publicly traded restaurant
chains and exclusive, privately held resorts I understand
the needs of an employer and the needs of the employee.
This requires taking the time to really understand what
motivates YOU and the environment that will make you
a happy, productive contributor to the company you are
being matched with. Allow me the opportunity to help
you make the right hospitality choice. At Goodwin & Associates
you can count on our honesty and integrity." |
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Sonya Wheatley, Hospitality Consultant for Georgia
Sonya: "Thank You for taking a moment
to research Goodwin & Associates. Information is
the key to success! I promise to partner with all my
clients and form a long term, productive relationship.
I worked 18 years in restaurants, achieving success as
the end result of hard work and determination. I understand
what guides hospitality professionals and am committed
to assisting you and your business in your daily drive
towards success. Please feel free to contact me at any
time. I look forward to proving myself to you." |
Mystery Shopping, Guest Satisfaction, Staff Feedback, and Diversity Initiatives
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Brian Calderone, Director of Sales & Operations
Mystery Shopping, Guest Satisfaction, Staff Feedback, & Diversity Initiatives
Goodwin & Associates Hospitality Services,
LLC
91A North State Street, Concord, NH 03301
Brian: "These services of Goodwin & Associates are what makes us a full service hospitality company. Our Mystery Shopper Program, Guest Satisfaction Surveys, Exit Interviews, and Manager Surveys provide our clients with valuable cumulative data that is useful to identify trends and make improvements within their organizations. DiversityInHospitality.com and WomenInHospitality.compromote a diverse workforce by providing a resource for hospitality professionals to search for jobs, network with their peers, and learn about relevant topics in the industry. These sites are a valuable addition to any hospitality company’s diversity recruitment efforts. I’m looking forward to working with you and your company to utilize these services of Goodwin & Associates Hospitality Services." |
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Jenny Thompson, Account
Executive
Jenny: “Thank you for your interest
in Goodwin & Associates. Through our diversity websites,
you will have the opportunity to make your team the best
they can be. Having diversity candidates and women in
your workforce is becoming increasingly important in
the hospitality industry. In addition, our Mystery Shopping
program helps to ensure you are continuously exceeding
your customers expectations, and our Exit Interviews
will help you understand why your employees may be leaving.
This valuable information can help you make a change
for the better - to learn and to grow. I look forward
to helping your workforce grow even stronger. Give me
a call and see the difference we can make in your company
today!” |
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Jennifer McPherson, Account
Executive
Jennifer: “Goodwin & Associates offers a comprehensive menu of services designed to improve and increase your business. In today’s competitive market, getting an edge over the competition is crucial. Knowing what works and what keeps your guests returning are keys to being successful in the hospitality industry. Our Mystery Shopper Program and guest satisfaction surveys were developed to help you provide the highest quality service to your guests. The Diversity in Hospitality and Women in Hospitality websites assist you in choosing the right candidates for your company, while our exit interviews and manager surveys can help you improve your team’s morale. I look forward to assisting you in increasing your guests’ satisfaction, employee retention, and your bottom line.” |
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Randi Hardiman, Operations
Manager - Mystery Shopping & Exit Interviews
Randi: "As
the Operations Manager for the Mystery Shopper and
Exit Interview Division of
Goodwin and Associates, it is my first responsibility
to execute our business to the highest degree possible
while always keeping in mind quality, effectiveness and
efficiency. I strive to ensure valuable relationships
with our clients and with our shoppers and to secure
their trust in our capabilities and services. I am dedicated
to ensuring that the information you find on the web
pages, www.diversityinhospitality.com and
www.womeninhospitality.com is
valid and relevant to understanding why these two
concepts are so important.
Along with this, I will aim to make sure our clients
receive the very best service that they so deservingly
merit. I understand the value of secure relationships
and it is my priority to accomplish this." |
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Jenn Wakelin, Client
Services Manager
Jenn: "There is no better way to measure
your company’s progress and check for areas of
improvement than through Mystery Shopping. As a Client
Service Manager, I take pride in knowing that I am helping
my clients offer their very best service and to ensure
that their guests’ expectations are surpassed with
every visit to their location. My goal is to anticipate
each client’s needs and to help them make the most
out of our Mystery Shopper Program, benefitting their
reputation, level of business, and finances. Thank you
for taking the time to get to know us by looking at our
website and please don’t hesitate to let me know
what I can do for you!" |
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Sharon Zec, Client Services Manager
Sharon: "As a Client Service Manager for the Mystery Shopper Program, it is my goal to provide the highest level of customer service that our clients expect and deserve. I aim to surpass our clients expectations for each shop completed at their location. Mystery shopping provides our clients with data they can use to improve and evolve their businesses to better address their customers’ needs and desires. However, this data needs to be valuable and accurate and it is my responsibility to see that our clients are receiving only the best information possible from the mystery shops we coordinate on their behalf. I look forward to addressing our clients’ needs and desires, so they may receive the most out of the Mystery Shopper Program here at Goodwin and Associates. If there is anything I can help you with, please do not hesitate to contact me.” |
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Amy Melanson, Client Services Manager
Amy: "As a client services manager in the Mystery Shopper Program at Goodwin & Associates, I am dedicated to acquiring the most comprehensive data from our shoppers to produce to our clients. I know that both shoppers and clients are extremely important to the success of the mystery shopping process, so I work very hard to obtain the most out of my relationships with these two ends of the hospitality spectrum. My goal is to anticipate, meet, and surpass all of the expectations that my clients have by being a consistent contact and source of information. Thank you so much for showing interest in Goodwin & Associates, please do not hesitate to contact me with any questions or concerns.” |
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Joe Nelson, Client Services Manager
Joe: "Thank you for looking into Goodwin & Associates. Our Mystery Shopper Program is a great tool to help your business optimize its earnings. As a client services manager, it is my job to provide you with timely, accurate reports. We take pride in getting the information correct. My goal is to surpass your expectations and provide a level of service that is unsurpassed. Thank you for your interest in Goodwin & Associates. Please feel free to contact me with any questions.” |
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Danielle Earle, Client Services Manager
Danielle: "As a Client Service Manager for the Mystery Shopper Program at Goodwin & Associates, I take pride in the fact that I am providing our clients with the highest level of service possible, and in turn, helping them better their business for their clients and guests. Mystery shopping is the best possible way to monitor progress and pinpoint areas in need of improvement, within your business. I am dedicated to obtaining this valuable information, so my clients may surpass their guests’ expectations with each visit. My background helps me to understand the hectic and demanding world of hospitality, so I know how important it is to anticipate each client’s needs, reach out to them for contact and make helpful and informed recommendations for bettering their program. My clients’ businesses are important to me, and it is my goal to apply the Mystery Shopper Program to them in the most positive and constructive manner possible. Thank you so much for showing an interest in Goodwin & Associates and taking the time to get to know us. If there is anything I can for you, please do not hesitate to contact me.” |
Administrative
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Lesa Tupman, Accounting
Lesa: "Positive vendor relationships are an important part of our overall company philosophy and approach. We view our business relationships as essential to building on our outstanding reputation. If you have a question in the accounting arena, feel free to call me anytime."
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